Да, англичане люди сложные, вот и список составили слов, которые не желательно называть простым смертным, пришедшим на прием к чиновнику
For the last three years the Local Government Association (LGA) has published an annual list of words that it believes the public sector should not use in communications with the general public. The 2010 list is given in full below.
But have the nature and quality of public sector language changed since the LGA started highlighting this issue? Have you noticed a change in the way your council communicates with the public?
Tell us your views on that, and let us know what you think of the list by using the comment box at the bottom of this page.
Words that the public sector should avoid when communicating with the general public
across the piece actioned advocate
agencies ambassador apportionment
area-based area-focused autonomous
baseline beacon benchmarking
best practice blue sky thinking bottom-up
brain dump can-do culture capabilities
capacity capacity building capturing
cascading cashable catalysts
cautiously welcome centricity challenge
champion citizen empowerment citizen touchpoints
client clienting cohesive communities
cohesiveness collaboration commissioning
community engagement compact compendium
comprehensive area assessment conditionality connectedness
consensual contestability contextual
core developments core message core principles
core value coterminosity coterminous
cross-cutting cross-fertilisation cross-sectoral
customer customer insight customer journey
deep dive delivery chain democratic legitimacy
democratic mandate dialogue direction of travel
disbenefits distorts spending priorities double devolution
downstream early win econometric
edge-fit embedded empowerment
enabler engagement engaging users
enhance evidence base exemplar
extensible external challenge externalities
face time facilitate fast-track
flex flexibilities and freedoms framework
fulcrum functionality funding streams
future of place future proofing gateway review
going forward gold plating goldfish bowl facilitated conversation
good practice governance guidelines
headroom for change hereditament holistic
holistic governance horizon scanning improvement levers
incentivising income streams indicators
informatics initiative innovative capacity
inspectorates interactivity interdepartmental
interdependencies interface iteration
joined up key asks knowledge bite
knowledge hub learning outcome level playing field
lever leverage lifetime neighbourhood
local area agreements local strategic partnerships localities
low-hanging fruit lowlights mainstreaming
management capacity meaningful consultation meaningful dialogue
meaningful reusable interactivity mechanisms menu of options
multi-area agreements multi-agency multi-disciplinary
municipalities network model normalising
outcomes output outsourced
overarching paradigm parameter
participatory partnership working partnerships
pathfinder peer performance network
place shaping pooled budgets pooled resources
pooled risk populace potentialities
practitioners predictors of beaconicity preventative services
prioritisation priority proactive
process driven procure procurement
promulgate proportionality protocol
provider vehicles public sphere pump priming
quantum quick hit quick win
rationalisation reablement rebaselining
reconfigured resource allocation resource efficient
revenue streams re-weaving risk based
robust safeguarding scaled-back
scoping sector wise seedbed
self-aggrandisement service users shared priority
shell developments signpost single conversations
single point of contact situational slippage
social contracts social exclusion spatial
stakeholder step change strategic
strategic priorities streamlined sub-regional
subsidiarity sustainable sustainable communities
symposium synergies systematics
taxonomy tested for soundness thematic
thinking outside the box third sector thought shower
tonality toolkit top-down
trajectory tranche transactional
transformational transparency trialogue
under-capacitated uplifting upstream
upward trend utilise value-added
vision visionary wash-up session
webinar wellbeing wellderly
who blinks first wicked issues worklessness
world cafe
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